This video explains how MLS syncing works with your Luxury Presence website and walks through the most common reasons a listing may not be appearing on your site. You'll learn about sync timing, agent ID authorization, listing eligibility, and sold data limitations — so you know exactly what to check before reaching out to support.
What's Covered
- How MLS sync works — An overview of how listings automatically pull from your MLS feed, including typical sync windows (40–60 minutes) and when to expect a delay of up to 24 hours.
- Agent ID authorization — Why your MLS agent ID must be authorized by the LP support team, when reauthorization is required, and how to confirm your status if listings aren't appearing after a recent change.
- Listing eligibility requirements — Which listing statuses sync to your site and which do not, including inactive, withdrawn, expired, and canceled listings.
- Sold data and MLS board limitations — How sold listings sync, the two-year lookback window, and why some MLS boards do not provide sold data or buyer-side transactions at all.
- What to do when a listing is missing — A simple checklist to work through before contacting support: confirm the listing is active in the MLS, verify it's assigned to your agent ID, and allow sufficient time for sync.